Client Support Executive The Team We are the Customer Service Team at Binary.com. Our mission is to help users get the most out of Binary.com. We support customers and partners across products, countries, cultures, incomes, and identities. We also represent the voice of our users, advocate for them, and share our insights to inform product design, development and marketing. About Binary.com Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade on world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Binary.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology. Role Client Support Executive About the role As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth. Responsibilities ● Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures. ● Communicate solutions to customer issues in a clear, concise, friendly, and timely manner. ● Respond to customer enquiries by phone, email, social media, and live chat daily. ● Process applications and customer documentation according to relevant policies and regulations. ● File records and documents of customer interactions according to existing guidelines. ● Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base. ● Collaborate with members of our IT team to identify new ways to improve our products and services for customers. ● Perform regular testing on our products and services. ● Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction. Minimum qualifications ● Exceptional oral and written communication skills in Spanish andor Portuguese ● Proficiency in oral and written English Preferred qualifications ● University degree in marketing, computer science, or any related field ● Practical experience in technical customer support ● Experience in the financial services or IT industry ● Proficiency in additional languages other than the ones stated above Perks and benefits ● Market-based salary ● Annual performance bonus ● Casual dress code Location Edificio Australia, Asunción